Refund & Return Policy
Last Updated: August 2026
At ANIORA, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before placing an order.
Returns
As our products are made specifically for each order, we do not accept returns for:
- Change of mind
- Wrong size selected by the customer
- Color preference
- Personal preference after delivery
Please refer to our Size Guide before placing your order.
Eligible for Replacement
A replacement will be provided only if:
- You receive a damaged product.
- You receive the wrong product.
- The product has a manufacturing or printing defect.
To request a replacement, please contact us within 48 hours of delivery and provide:
- Your Order Number
- Clear photos of the product
- Photos of the packaging (if applicable)
Claims made after 48 hours may not be accepted.
Refunds
Refunds are only applicable in the following situations:
- Your order is cancelled before it is shipped.
- The ordered product is unavailable and cannot be fulfilled.
- A replacement is not possible for an eligible claim.
If approved, the refund will be processed to the original payment method within 5–7 business days.
Cash on Delivery (COD)
For COD orders, if a refund is approved, it will be processed via bank transfer or another mutually agreed payment method after verification.
Cancellation
Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.
Non-Returnable Items
The following items are not eligible for return or refund unless damaged or incorrect:
- Used or washed products
- Products without original tags or packaging
- Products damaged due to customer misuse
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@aniora.store
Website: https://aniora.store